1.1. To submit to the Client the right of use upon the vehicle subject matter of the Contract through: the delivery of the vehicle, the completion and signing of the delivery-reception chart, the handing over of the keys and documents of the car (matriculation certificate, RCA insurance policy) in original.
1.2. To provide the road support to the Client, on the territory of Romania, during the Contract, 24h/24, 7 days/7 in case of accident or mechanical failure (technical failure). Napoca Rent is not responsible for the tire repair in case of failure.
1.3. To replace the vehicle (if available), in case of failure which cannot be remedied on the spot, if the damage did not occur from the Client’s fault, within 24 hours, according to the location where the failure occurred. In case in which the damage is due to the Client’s fault, the blocking of a new guarantee for the delivery of a new vehicle will be requested.
1.4. In case in which it is impossible for Napoca Rent to replace the Vehicle, the Client will be reimbursed the part corresponding to the cost of the rate calculated pro rata with the term in which the vehicle could not have been used.
1.5. Napoca Rent is not responsible for the losses borne by the Client in case of malfunction or failure of the vehicle, save the costs authorized by Napoca Rent for the repairs.
1.6. From the time of delivery of the vehicle and until the recovery of its possession, Napoca Rent is exonerated of responsibility for the damages caused in traffic by the vehicle rented to the Client, along with the road taxes or bridge taxes or fines resulted from the abusive occupation of a parking lot, failure to comply with the traffic laws or the laws in Romania.
1.7. Through the issuance of the receipt for completion and cancellation of the preauthorized deposits, Napoca Rent is relieved from the unavailability of the amounts from the Client’s accounts and recommends the contacting and prese0-ntation of the receipts to the bank where the Client is holding the card.
Provided a reservation made by phone, e-mail or by partners, the reservation can be cancelled by Napoca Rent, without owing anything to the Client or to the intermediate, in case in which the final Client does not fulfil the minimally binding requirements for rent provided by the contract and published on the website of Napoca Rent.
2.1. To be the owner of a valid national and/or international driving license (international mandatory driving license for documents issued in countries with another handwriting than the Latin alphabet and for those obtained by driving cars with the wheel on the right side, for example: the UK, India, Australia, Japan). On the signing of the Contract, the driving license must be presented in original along with a document of identity.
2.2. For young drives with experience between 0-1 year, and for drivers over 70 years old, damage deposit will be doubled. The deposit cannot be reduced with SCDW or SCDW+, and Napoca Rent has the right to rent only certain types of cars.
2.3. In case of the confirmed reservations, Napoca Rent reserves its right to cancel them in case the Client is delaying the taking over of the vehicle over 1 hour from the hour established by mutual agreement, unless the Client informs in advance.
2.4. To permit the driving of the vehicle only to the persons authorized by Napoca Rent and mentioned in the Contract, or to the representatives of Napoca Rent.
2.5. There are two adtitional drivers included in the price. The tax for the additional drivers will be of 15 €/user. For their registration in the Contract, they accept the fact that they must fulfil the renting conditions of Napoca Rent.
2.6. Not to drive the vehicle outside the road, on unpaved, non-asphalted roads, closed to the public traffic. Otherwise, Napoca Rent will receive the value of the repair, irrespective of the type of the guarantee chosen by the client (including the SCDW/SCDW+ tax), from the guarantee or will debit the debit/credit card of the customer presented on the signing of the contract, under prior notification.
2.7. Not to do and not to permit doing technical or aesthetic intervention on the vehicle without the written agreement of Napoca Rent.
2.8. To inform Napoca Rent, on the latter’s request, related to the location of the vehicle and to permit the examination of the vehicle by the Napoca Rent representatives, within mostly 24 hours from the latter’s request.
2.9. Not to use the vehicle for taxi driving, school for drivers, alternative transportation – ridesharing (ex: Uber, Bolt, Bla Bla Car etc.) pushing or towing activities, races, training, competitions, for the transportation of certain dangerous substances or illegal activities, which may damage the condition of the Vehicle, as well as not to give it any other destination than for person transportation under renting conditions. In case in which the rented vehicle is foreclosed or destroyed/damaged by the authorities or by the Client, after its use for the obtaining of certain improper benefits from the transportation of certain forbidden objects or substances, the Client is liable for the entire counter value of the vehicle.
2.10. The pets (such as: dogs, cats) can be transported in the vehicles of Napoca Rent only in special boxes (cages, bags), closed during the trip. Otherwise, the same conditions mentioned at point 3.10 will be applied.
2.11. For the failure to comply with the provisions regarding the Client’s liabilities – provided in chapter 2 (save for point 2.1. – case in which Napoca Rent is fully entitled to cancel the reservation unilaterally without the reimbursement of the amounts in case of received advance) the guarantee deposit will be fully received (including in case of the SCDW taxes).
2.12. The Client is liable to keep the vehicle in proper condition of use on the entire contracting term and to hand over the vehicle in the same condition as of the date of taking it over. In case of other damages caused to the vehicle during the contracting term, (including damages caused by the collision with animals or damages with unknown author), the client is liable to bear the costs of all the repairs necessary to return the vehicle to the condition on the date of its taking over. The reparation costs will be within the limits of the agreed deposit amount if the conditions specified in Chapter 7 were respected. In the case the procedures specified in Chapter 7 were not followed, the Client is responsible for the entire value of the repairs, the costs generated by the car's immobilization and down time.
3.1. The delivery and return of the vehicle will be in place, on the date and time established by the Client together with Napoca Rent and mentioned in the reservation form and in the Contract.
3.2. Damage or destruction to the wheels or tires results in the Client's obligation to pay a service fee of 50 € and the cost of repairing or replacing the damaged/ destroyed element.
3.2.1. Damage to the lower part of the vehicle, representing the elements under the car (oil bath, shield, exhaust, etc.) entails the Client's obligation to pay a service fee of 50 € and the cost of repairing or replacing the damaged/ destroyed element.
3.3. The return of the vehicle in another place than the place of it handing over will be made only under the agreement of Napoca Rent and an additional fee between 30 € and 250 € will be perceived. In case in which the Client is requesting the return of the vehicle in another location subsequently to the taking over of the car, he will inform Napoca Rent in writing or by calling at the non-stop support phone number +40 773 725119. Napoca Rent will have to give its agreement upon this contracting change, and the Client will pay the additional fee mentioned above, which will be informed in writing by Napoca Rent, by text message or e-mail. The reception of the fee will be made on the return of the vehicle from the guarantee, in cash or by credit/debit card presented by the Client on the signing of the rent contract.
3.4. In case the Client is leaving the car to another agency than the one initially established through the contract, without announcing the change of the delivery location, he will pay an additional fee of 250 €.
3.5. On the return of the vehicle later than the deadline according to the contract, he will pay an additional tax of 10 € / hour, agreed through the contract. If the Client is delaying the delivery of the vehicle without the agreement of Napoca Rent, the company is entitled to repossess the vehicle on the Client’s expense and risk.
3.6. The return is effective on the time of signing of the delivery chart by Napoca Rent and by the Client.
3.7. For the vehicles returned outside the schedule (in weekend and/or during night-time) or during weather conditions preventing the verification of the car, the Client’s responsibility will be extended for possible damages and respectively the unblocking of the guarantees by 24 hours from the effective return of the vehicle. This also applies to the cases in which the vehicle is returned dirty and has to be washed prior to the verification.
3.8. The abandoning of the vehicle by the Client without notifying Napoca Rent in writing or by calling at the non-stop support phone number +40 773 725119, without delivering the key to a representative of Napoca Rent and without the bilateral signing of the taking over chart, will draw the Client\s responsibility for the costs corresponding to the relocation of the vehicle to the agency of its rent, and of other costs corresponding to the return of the vehicle to the initial condition in case in which the vehicle is taken over in other conditions than those of its handing over under the minutes. The same conditions are valid also in case in which the client refuses the handing over of the car.
3.9. The Client is liable to return the vehicle with the same amount of fuel it had at the beginning of the renting term (according to the delivery-reception chart). Otherwise, after the written notification from Napoca Rent, the Client agrees to pay a fuel supply tax of 20 € and the counter value of the missing fuel, according to the fiscal ticket from the gas station. No credit is granted for the additional fuel than the initial amount supplied by Napoca Rent.
3.10. On the delivery of the car to the Client, the cleaning condition of the car, both on the inside and on the outside, will be mentioned, the latter following to sign the minutes concerning such specification. In case in which the vehicle on return is not clean, the Client agrees to pay a washing tax of 10 €. In case that vehicle need more than standard washing procedure for returning it to the condition previous to the rent Client agrees to pay in addition a tax of 70Euro.
3.11. The parking taxes during the delivery-reception of the vehicles, in another location than the one proposed by Napoca Rent, as well as the parking on the entire term of use of the car rented from Napoca Rent totally belong to the Client. The latter will bear all the taxes provided by the laws in force together with the cost of parking, both on the territory of Romania and in another states, the road tax, the bridge tax, the staying tax in airports or special spaces with limited time, fines resulted from the failure to comply with the traffic rules. In case of failure to pay those abovementioned, Napoca Rent will pay the fines resulted from the failure of the Client to comply with his liabilities. Napoca Rent will invoice the effective value of the fine to the Client plus a management tax of 50 €/fine.
3.12. The supply by the Client of the car rented from Napoca Rent, with another fuel than the one indicated by the manufacturer (mentioned on the registration certificate and on the delivery-reception chart) draws the Client’s responsibility to pay a service tax of 50 €, the cost of the transportation with the platform, the cost corresponding to the days of immobilization in service, the repair cost according to the repair estimation note, as well as the corresponding resupply (including to the Clients who chose for SCDW/SCDW+).
3.13. The renting abroad needs the written approval of Napoca Rent and are submitted to certain special conditions. There is a limit of 300 km/day (km driven both in the country and abroad), and for the exceeding of the limit of km, a tax of 0.3 €/km will be perceived. For the obtaining of the documents necessary to the transit of the borders there will be a tax of 80 €.
3.14. The guarantee deposit for the exit from the country is doubled and cannot be reduced with SCDW and SCDW+.
3.15. The travelling abroad is permitted only on the territory of the European Union and of the Economic European Space. In case in which this liability is breached, in case of a damage or theft, the Client will be responsible with the entire value of the car.
3.16. In case of malfunctions and/or road events, occurred abroad, the Client is liable, according to the contract signed on the delivery of the car, to return the care inside the Romanian territory, totally bearing the costs.
3.17. Napoca Rent is renting a series of accessories together with the car, consisting in GPS, child seat, snow chains, Wi-Fi router according to the following prices:
• GPS, 4 €/day;
• child chair, 2 €/day;
• snow chains, 3 €/day;
3.18. In case of loss or deterioration of the keys, original documents, or car accessories, in case of loss of the parking chip or of loss of the plates by the Client, Napoca Rent will receive from the Client the counter value of the damaged/lost objects at the price from the procurement invoice of each accessory, or at the value of the fine the Client must pay to which a management tax of 50 € is applied.
3.19. Napoca Rent cannot be hold responsible for the possible objects forgotten in the Vehicle by the Client and unidentified on the delivery of the Vehicle.
3.20. Smoking in the cars of Napoca Rent is strictly forbidden. Failure to do so, a tax of 150 € will be received, to which the counter value of the services for the car wash will be added.
4.1. The car is having the RCA insurance policy entered, according to the laws. RCA Insurance is an insurance through which faulted third parties receive compensations for material damages and/or bodily harm due to an accident caused by the insured driver.
4.2. The Client is choosing for one of the following guarantees and taxes for its discount on the signing of the Contract: Collision Damage Waiver (CDW), Theft Protection (TP), included in the price, to which Super Collision Damage Waiver (SCDW) or Super Cover Plus (SCDW +) can be added.
4.2.1. Collision Damage Waiver (CDW) is a franchise for failure (liability), also called Guarantee for damages (mentioned in the Public Prices), which can vary between 600 € and 3000 € according to the class of the vehicle mentioned in the Contract signed by the parties. The mandatory guarantee is submitted on the signing of the Contract, in part or in full, and will be retained by Napoca Rent on a debit or credit card or will be deposited in cash. The deposit will be returned to the Client on the return of the vehicle (save the cases provided at point 4.3.).
4.2.2. Theft protection (TP) is a protection against theft which is meant to restrain the responsibility of the driver for the costs generated by the theft and attempt to robbery of the rented vehicle, within the limit of the guarantee corresponding to the class established in the rent contract. The protection against theft does not cover the personal items of the driver, these could be covered according to the traveling policies.
4.2.3. Super Collision Damage Waiver (SCDW) is a discount tax of the guarantee mentioned at point 4.2.1., whose daily price can be found in the Rent Contract. Through the payment of the SCDW tax, the Client’s responsibility in case of damages and / or theft for the rented vehicle is reduced from the value of the Guarantee mentioned above, at the value of 50 € for the Economy classs, 100 € for the classes Medium and Wagon, 150€ for classes Full Size and SUV and 250 € for the Luxury class to cover the possible additional costs, the exceptions being mentioned in Chapter 5 of this Contract.
4.2.4. Super Cover Plus (SCDW+) is a high tax of decrease of the guarantee totally removing the Client’s responsibility in case of accident and / or theft, the exceptions being mentioned in Chapter 5 of this Contract. Except the Luxury class, where a deposit of 100€ is required.
4.3. In case of choosing for CDW/SCDW the Guarantee (franchise) for damages is to be invoiced by Napoca Rent to the Client under the following conditions:
a. Damages (accidents) caused to the rented vehicle, observed by the competent authorities of the Police, as being by the fault of the Client or with unknown author (including the case in which the car is found damaged or vandalized in the parking lot).
b. The theft of the rented vehicle.
c. As well as in case of any other exclusion from the insurance policies and of the damage chart, part of the terms and conditions.
Irrespective of the tax paid for the decrease of the guarantee for which the Client has chosen, he become responsible and is liable for the repairing and the payment of the collateral damages under the following situations:
• Failure to comply with the provisions of Chapter 2;
• Missing fuel, in amount of 20 €, representing the supply tax + the corresponding ticket (art. 3.9);
• The loss of the car’s documents / key / accessories (article 3.18);
• Damage of the hub: excessive dirt, staining of the seats or their damage (art. 3.10);
• Damaging of the inferior part of the vehicle, representing the elements under the car: shield, exhaust pipe, oil sump etc. (art. 3.2.2);
• Wrong fuel supply of the vehicle (art. 3.12);
• Deterioration of the rims or tires (art. 3.2.1);
• Partial or total deterioration caused because of smoking inside the car and/or during its location nearby flammable environments (art. 3.20).
6.1. The Client is paying in full, on the signing of the Contract, the rent (of the car and of the options he is renting), the tax for the decrease of the guarantee (if he chose one) and the possible taxes established through the minutes.
6.2. The invoicing in RON shall be made at the BNR exchange rate from the signing day of the Contract.
6.3. The payment of the rent shall be made by credit card, debit card (Visa, MasterCard or American Express) or in cash, without accepting the pre-pay, Diners Club cards. You can use fintech cards (Revolut, Monese, N26 etc.) to pay for our services, but not for blocking the deposit.
6.4. The prices do not include: the costs of the fuel, the road taxers save the road vignette for Romania, which is included in the rent price, the fines received for the breach of the traffic rules on the public roads and of the national laws in force or costs resulted after the actions of the Local Authorities related to the Vehicle subject matter of this Contract, during the renting. The total payment of such amounts belongs to the Client.
6.5. The Client must pay the total of the remained liabilities, according to the Contract, on the handing over of the vehicle, under the payment document issued by Napoca Rent.
6.6. Any amount unpaid by the Client to Napoca Rent by the end of the Contract, as well as any other amounts subsequently occurred (cost of extension of the renting time, fines, penalties, etc.) of repair costs of the vehicle as a result of the damages caused during the contracting time, according to the provisions of the article 2.11., can be received by Napoca Rent from the credit card of the Client, with prior written summons. Any value received without the appearance of the Client, under the latter’s agreement through the signing of the current conditions, is ending with the sending of an e-mail by Napoca Rent including the receipts corresponding to the payment.
6.7. In case of delay of payment, over the term mentioned in the Contract, penalties in amount of 1% per each delay day from the value of the due amount may be received.
6.8. In case of the anticipated return of the vehicle, the Customer will be refunded the value of the services paid in advance, recalculated according to daily price changes. The refund can be made in cash or through a 12-month valid voucher in the Napoca Rent's network.
6.8.1. The voucher can be used to reduce the value of the future rental. To use it, the customer must mention by phone or email that he owns such a voucher and present it at the counter (in physical or electronic format) when picking-up the car. The voucher can be used at any of the Napoca Rent agencies in Romania and can be combined with other valid offers. Also, the voucher can be offered as a gift.
6.9. The guarantee provided in article 4 is returned by the end of the contracting time, within mostly 30 days from the date of signing of the delivery chart by Napoca Rent and by the Client. Napoca Rent is not responsible for the delays in the return of the guarantee caused by external factors as well as delays of the bank institutions, strike, blocking of Client's accounts etc.
7.1. The Client is liable to inform Napoca Rent immediately related to any newly discovered damage to the rented vehicle.
7.2. If the damage is having unknown author, the Client is liable to obtain, before the return of the car, the Repair Authorization from the Police Authorities.
7.3. If the accident occurred due to the Client’s fault, and 2 cars were involved, he is having the following liabilities:
7.3.1. The completion of the amiable ascertainment form if the two drivers acknowledge the fault.
7.3.2. The Minutes + the Repair Authorization obtained from the Police Authorities in case in which the two drivers do not agree upon amiably.
7.4. If the accident did not occur due to the Client’s fault, and 2 cars were involved, he is having the following liabilities:
7.4.1. The completion of the amiable ascertainment form if the 2 drivers acknowledge the fault, an RCA copy of the guilty driver, copy of the registration certificate of the guilty driver, copy of the IC of the guilty driver, copy of the Driving License of the guilty driver.
7.4.2. In case in which the two drivers do not agree upon amiably, the following will be necessary, the copy of the RCA of the guilty driver, the Minutes and the Repair Authorization obtained from the Police Authorities.
7.5. If more than 2 cars were involved in the accident, or body injuries resulted from the accident, the Client is liable to contact the Police Authorities for the obtaining of the Minutes and of the Repair Authorization.
7.6. In case of an accident in which an animal was hit, the client is liable to inform the Police Authorities as soon as the accident occurred.
7.7. In all the previously mentioned cases, the Client is liable to verify the correct completion both of the Amiable Ascertainment form and of the Repair Authorization and of the Minutes issued by the Police Authorities.
7.8. In case of failure to comply with the procedure in case of damage, the Client is responsible with the entire value of the repairs, of the immobilization costs and of the costs generated by the lack of use of the car.
7.9. Any new damages, including minor damages or scratches, that occurred during the car rental period will be billed according to the damage cost chart included in the Rental Contract.
7.10. In case the damage deposit is only partially retained on the credit card, for a lower amount than those mentioned at art. 4.2.1, if the car is returned with a new damage which requires repairs, Napoca Rent will block the rest of the deposit on the client’s credit card when the client returns the car if it is returned to an Napoca Rent representative, after which the sum will remain retained until the repair estimate will be issued by an authorized repair shop. In case the repair costs are greater than the retained deposit, the client does not have the right to receive any refunds from the retained deposit. In care the repair costs are lower than the retained deposit, the clients will be refunded the rest of the sum. If the car is returned outside business hours or in any other circumstances in which the car is dropped off to a non-representative of Napoca Rent’s company, after the repair estimate is issued, an invoice will be issued for the difference between the total amount of the repairs and the retained sum of the deposit. The invoice must be paid in a maximum of 10 days from receiving it. In case of delayed payment, there will be penalties of 1% per day.
8.1. The terms of the extension, of the cessation or of the anticipated termination of the Contract cannot be established unless under the agreement of Napoca Rent.
8.2. The intention of the Client to extend the Contract is informed to Napoca Rent, at least 24 hours before the expiration of the Contract. The price agreed is paid in the same conditions in which the initial contract was signed, within mostly 24 hours from the beginning of the term of extension. The contract may be extended under the written agreement of both parties.
8.3. The contract is ceasing by right at the end of the term of rent.
8.4. The contract may be ended before the fulfilment of the term through the agreement of the parties or as an effect of the termination.
8.5. In case in which Napoca Rent is terminating the Contract, it will inform the Client by phone, by facsimile or by electronic mail,
8.6. Both in case of cessation of the contract before the term and in case of termination, the Client is liable to hand over the vehicle within 12 hours from the time of termination.
9.1. The client is put in delay by right for all the liabilities assumed in the Contract and failed to be complied with as such on term.
9.2. Any dispute arising from or related to this Agreement will be solved amiably first and only in case of failure, the parties will address to the competent law courts in Bucharest.
9.3. For any dispute, this hereby Contract is a proof.
